Front Office App Support Engineer (up to 250k+)

App Support
Connecticut/NYC Border
Posted 5 months ago

Company: Top 5 Global Hedge Fund.

We are seeking a Front Office Support Engineer who will work as a part of a dynamic team in a rapidly growing company. While the role is truly one of individual contributor, a high degree of interaction and teamwork are required to be effective in the role. The Front Office Support Engineer is responsible for ensuring a high level of customer satisfaction with various applications used by the firm. You will be responsible for providing support to technical end users, answering complex questions on function and usage of systems. The role is also responsible for possessing thorough knowledge of the applications, their business impact and improving the current software releases.

You will:

  • Develop and maintain in-depth knowledge of our fund’s Applications products in order to support customers
  • Ensure that every user is treated professionally and with respect
  • Log, research, and accurately resolve complex customer inquiries and problems in a timely manner
  • Act as a user advocate to Project Management and Development
  • Collaborate with various IT teams to improve system infrastructure
  • Effectively interact with Quality Assurance to report bugs identified by customers
  • Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied
  • Gain and maintain current knowledge of our Support Policies and Procedures
  • Contribute to the advancement of Team goals
  • Rotating on-call responsibilities

What You’ll Bring

  • A minimum of a Bachelor’s Degree (Informatics & Computing or software engineering related preferred)
  • Minimum five years of experience in directly supporting custom applications
  • Strong troubleshooting capability
  • Customer facing experience in a software support environment
  • A positive attitude and desire to make an impact on an organization
  • Strong communication skills (listening, written, and verbal)
  • Ability to work effectively both independently and in a small team environment
  • Experience with service-oriented architecture and web-based applications
  • Knowledge of Java, Python, SQL Server
  • Adept operating in a mixed Linux and Windows environment

Skills

  • Linux
  • Windows
  • Experience configuring, deploying, monitoring and supporting Java and Python applications in a Service oriented architecture
  • Understanding of packaging for python
  • Understanding of build and release for java
  • Understanding of web technologies (e.g. load balancers, http, ssl)
  • Understanding of kerberos/oauth
  • Understanding and Experience leveraging GIT as source code control and part of a deployment pipeline
  • Python scripting for automation
  • Experience directly supporting python users
  • Experience using Splunk for operational dashboards and alerts
  • Understanding of service discovery software (zookeeper, consul) and distributed systems
  • Experience using ticketing systems and managing support requests

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