Support Engineer – Corporate Technology – Python

Senior Development
New York City
Posted 2 months ago

We are building out a L2 support function within the Corporate Technology Production Support team. This team will provide L2/3 support and full ownership for Middle Office, Operations, Treasury, and Data Warehouse applications.

The team will be working very closely with development to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion. This team is also responsible to ensure that the L1 support team is armed with the proper knowledge, tools, and documentation to be able to support the day-to-day issues or alerts which may come up in production.

Principal Responsibilities

  • End to end ownership of the production environment
    • Infrastructure management
    • Release planning and deployment
    • Incident and problem management
    • Capacity Planning / BCP Testing
  • Build strong relationships with development and end-users/clients
    • Foster the DevOps culture
    • Focus on client service and delivery
  • Become the go-to person for your area of responsibility
    • Build subject matter expertise
    • Cross train L1 team and other DevOps teams
    • Ensure supportability of the applications

Qualifications/Skills Required

  • Minimum 8+ years’ experience supporting an enterprise environment
  • Background in Computer Science, Electrical Engineering or equivalent
  • Must have previous experience supporting business facing applications
  • Technical Skills
    • Strong scripting skills (Python, PowerShell, Perl, etc)
    • Excellent SQL skills and knowledge of various database systems.
      • Previous experience with Sybase, Oracle, MS SQL highly preferred
      • Knowledge of big data technologies a plus
    • Ability to support both Windows and Unix/Linux environments but must be very experienced with Linux
      • Must be able to quickly troubleshoot via the command line
      • Extensive knowledge of command line tools such as awk, sed, grep, etc.
    • Soft Skills
      • Strong verbal and written communication skills
        • Able to communicate complex problems
        • Understands how to tailor communication based on the audience
      • Highly analytical with excellent problem solving ability
      • Self-starter with ability to quickly pick up new concepts and technologies
      • Strong organization and project management skills
        • Able to multitask and prioritize

 

Job Features

Job CategoryFull Time

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