Application Support Specialist

Investment Management Firm #066


· Participate in 24×7 coverage and support for critical systems, responding to production issues and coordinating escalation and post-mortem analysis

· Work with colleagues to investigate incidents to determine root causes and preventative solutions

· Manage an incident ticketing workflow from start to finish

· Monitor systems and processes for availability/performance and assist with the design and implementation of a unified strategic monitoring and alerting platform

· Understand and document the relationships between financial/business requirements and the systems and technologies that serve them

· Clearly document new and existing systems at a high level in terms of support requirements, upstream and downstream dependencies, and criticality to the business

· Communicate status of any ongoing issues to technology personnel, business leaders, and senior management

· Lead efforts to evaluate, test, and introduce new technology and approaches to the organization


· Broad understanding of enterprise and cloud technology from the level of networking, operating systems, and cloud infrastructure through programming languages and application architecture

· 3+ years of experience in enterprise-level application monitoring, alerting, and response

· 3+ years of experience using (managing preferred) DevOps technology and processes

· Experience with a ticket management system like Atlassian Jira or similar

· Preferred: Hands-on experience leveraging the AWS and/or Azure cloud platforms

· Preferred: An understanding of Front and Back Office technologies utilized within a financial institution

· Preferred: Experience utilizing and supporting technologies such as SQL Server, Docker, Snowflake, Lambda functions, Terraform CDK, S3, Python, C#, Powershell, Bash, etc.

· Preferred: Familiarity with LogicMonitor, Azure AppInsights, or similar monitoring tools

· Preferred: Experience with change management and source control tools, such as git, Bitbucket, Bitbucket Pipelines, Jira, Terraform, and dbt

· Exceptional written communication skills

· Ability to thrive in a collaborative team-oriented environment

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