Fintech Company #033
The Corporate Systems Manager will provide technical leadership for the our Corporate IT Infrastructure Team. This is a hands-on leadership position; technical acumen is essential.
The technical manager will be responsible for assessing the infrastructure environment; making recommendations on technical direction; increasing efficiencies by leveraging vendors/partnerships or services; and make the best use of local resources to support our critical needs.
The Corporate Systems Manager will be a member of the Infrastructure team supporting all end-user compute, servers, phones, and data-center infrastructures across all locations.
The ideal candidate for this role will have proven experience leading high performing teams with both on premise and cloud based systems.
ESSENTIAL JOB FUNTIONS:
Plan and direct technical and design aspects of the Corporate IT infrastructure
Manage IT team to maintain the IT infrastructure components (Cloud computing, Servers, Active Directory, Messaging, Datacenters, Data backups, Multi-Factor Authentication (MFA) and Single Sign On (SSO), Virtualization Technology, Enterprise AV Solutions)
Manage servers and endpoint monitoring, plan resources for high availability of IT infrastructure and data
Manage all necessary resources to provide high quality of service to users
Interface with applications owners and managers to ensure application availability, data security and data integrity
Manages and coordinates urgent and complicated support issues. Acts as an escalation point for the Corporate Systems Infrastructure team.
Develops and matures processes to ensure free flowing escalation and information within the organization. Works with the team to determine root cause of issues and communicates appropriately to internal and external customers.
Provide budgetary inputs to maintain services and add value to our overall customer experience.
Works with the IT personnel to:
Monitor, Troubleshoot and maintain infrastructure configurations
Develop specifications, standards, and documentation for the infrastructure
Works with vendors for issue escalations
Participates in technical research and development to enable continuing innovation within the infrastructure.
Own projects, solutions, and key responsibilities within a larger business initiative
Provide on call assistance and support of corporate/production business systems on a rotating basis for after-hours support
Trains, coaches, and mentors Infrastructure team personnel including career development.
Provide guidance to employees and Infrastructure staff on IT best practices with focus on security.
Be a trusted adviser to the customer facing business units and IT team
Analyze department needs, identify vulnerabilities, and boost productivity and efficiency by using data provided by the service desk.
Continuously analyze current process, technologies, and vendors to identify areas of improvement.
SKILLS / EXPERIENCE REQUIRED:
Experience with or administration of Windows OS, core infrastructure hardware, (O365, SharePoint, Active Directory, and other Windows-based systems), enterprise backup and recovery procedures, and system performance monitoring
Strong knowledge of Domain Technologies (Active Directory, Active Directory Federated Services (ADFS), Azure Active Directory, Azure Connect, PKI, GPO, DFS, Infoblox DNS, DHCP)
Experience with Cloud computing (Microsoft Azure, AWS)
Experience with Virtualization Technology (WVD, VDI, Citrix workspaces, VMWare)
Expertise with implementing, configuring, and testing solutions.
Experience in design and administration of all IT infrastructure components.
Knowledgeable about virtual and SAS environments with project management skills
Strong knowledge of Windows Systems, Active Directory, Office365 with some programming skills (PowerShell)
Effective verbal and written communication.
Strong organizing skills
Analytical and problem-solving skills.
EDUCATION LEVEL/EXPERIENCE REQUIRED:
Bachelor’s degree in discipline appropriate to assignment or an equivalent combination of education and experience. Related certifications will be helpful. The candidate must have 3+ years of experience managing a team in an enterprise environment.
10+years’ experience in IT
5+ years of intimate experience working on Networking, Server, Storage, or equivalent platforms
Stellar communication skills
Experience leading technical projects
Experience documenting and sharing knowledge to improve team skills, performance, and customer self-service