Customer Support, eOperations

Hedge Fund #061


· 3 years in a support environment (preferably broker, investment bank, exchange, clearing house or similar financial services) supporting a one or combination of FX (NDF, SWAP, FWD, FXO), Rates (IRO, UK Gilts, EGBs. Inflation Swaps, IRS).

· Supporting and troubleshooting FIX API connections/issues.

· Raw server log interrogation and navigation around directories in a Unix/Linux environment.

· End-to-end trade flow knowledge, including market data subscription and STP (T-Zero, Markitwire/MarkitServ, ICElink, RTNS/Refinitiv and ION) is highly desirable.

· Application deployment and/or network experience is highly desirable.


· Adapting to new proprietary technologies and financial products.

· Lateral thinking – many queries/issues are ambiguous or unique.

· A keen eye for attention to detail.

· Multi-tasking and prioritization.

· Excellent verbal, written and in-person communication – ability to understand a business user and translate to IT in technical detail.

· Microsoft suite (Outlook, Word, Excel, PowerPoint, Teams).

· SQL knowledge desirable.

· Understanding of Network principles and protocols

· JIRA service desk desirable.

· Server administration desirable.

· Scripting would be beneficial.

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