Desktop Support Associate

Investment Management Firm #013

You will:

Taking initial telephone or email inquiries and troubleshooting and managing simple hardware, software, or administrative problems.
Installing and configuring hardware, software, and mobile applications.
Recognizing and escalating more difficult problems to senior support techs.
Supporting the roll-out of new applications and project initiatives.
Testing and evaluating new technologies to support business need.
Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time.
Providing timely and accurate customer feedback.
Following up with clients to ensure the problem is resolved.
Documenting processes and procedures for internal and customer facing use.

What You’ll Bring

Certification preferred (Microsoft, A+, Network+, etc.)
3+ years of experience working in a help desk environment.
Flexibility to work a variety of shifts with minimal notice.
Available to work regular overtime.
Proficiency with Windows, MAC, and IOS environments
Excellent oral communication skills
Detail oriented to keep updated notes on tickets.
Ability to diagnose and resolve basic computer technical issues.

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