Hedge Fund #002
The End User Service Support Technician is responsible for providing quality support services to various groups in a fast paced financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. You will be part of a wider global team, so must be self-motivated, able to work independently where required to achieve team’s goals.
Principal Responsibilities
Deliver high-quality support to end-users in a courteous professional manner
Support desktop technology and applications including Market data
Respond to calls\tickets and manage issues until resolution even if escalated to another team
Write technical documentation/testing/knowledge base to be able document problems and resolutions
Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite, Market Data applications, Mobile computing, printers and other applications
Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure
Flexible in approach, and comfortable dealing with ambiguity when necessary
Contribute ideas to improve current technology, future deployments and decisions
Identify and help to automate process within Infrastructure
Qualifications/Skills Required
Experience working at a financial enterprise level preferable, or at least a critical fast paced enviornment
Experience in trade floor support including trading applications preferable, but not essential
Must be familiar with PC hardware\software troubleshooting and deployment practices for desktops
Citrix VDA infrastructure support including Dell Wyse Terminals
Citrix Applications and Desktops support
Able to effectively provide support to remote locations
Comprehensive knowledge of Windows 10 and Microsoft Office 2016/365
Broad understanding of mobile tech including BES12, Android and IOS devices
Cisco phone support
Webex\Zoom & Skype for Business support including Video calls, screen sharing
Experience working with 3rd Party Vendors
Must have excellent written and verbal communications skills as well as strong customer service experience
