End User Support Analyst

Investment Firm #009

Responsibilities:

Provide Trading and Executive end user support in a fast-paced financial environment.
Provide quality customer service when interacting with all associates.
Imaging, setup, and deployment of Desktop Computers and PC Peripherals.
PC software installations and support for Microsoft applications shrink-wrapped applications, development tools, internal applications, Bloomberg, Reuters, and other market data applications.
Support, troubleshooting, repair or replacement of PC Hardware, and related peripherals.
Setup weekly meetings via Video Conference, WebEx Audio, and Screen Content Sharing, as needed.
Troubleshooting and remediation of software related issues via Service Now ticketing system.
Support and Deployment of standard corporate Mobile Devices, as needed
Act as technical lead and escalation point for more complex issues that require higher technical knowledge and/or the input from 3rd line teams for resolution.
Assist team Manager with larger tasks and projects on an ad-hoc basis

Requirements:

Bachelor’s Degree in the field related to computer science, information technology, or management of information systems.
Minimum of one industry standard/neutral certification preferred: CompTIA A+, Network+, Security+, Linux Essentials, Microsoft MTA, MCP, MCSA, etc…Experience and knowledge of Windows PowerShell and familiarity or understanding of basic Linux and Python
Some experience with PowerShell, Linux or Python
Minimum 5 years of computer hardware and software support experience in an enterprise environment. Hedge Fund experience preferred.
Thorough understanding of Windows 10 Desktop OS.
Strong computer skills necessary in Microsoft Office Suite, Active Directory, DHCP, and DNS.
Knowledge and support of VMware vSphere, RSA, Citrix XenDesktop and XenApp.
Excellent people skills with ability to handle difficult situations in a trading environment.
Excellent time management and organizational skills.
Ability to multitask, prioritize, and work with minimal supervision.
Strong Troubleshooting capabilities evidenced by organized, analytical thinking.
Keen attention to detail, with a commitment to follow through and follow-up.
Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, partner and executive management.
Must be a self-starter with the ability to work independently and in a collaborative team environment. Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members

To apply for this job email your details to Graham.Gates@TechExecOnline.com

Job Location