Head of End User Computing

Fixed Income Firm #016

The Head of End User Computing is responsible for the daily management and operations of all end-user computing environments, including desktop experience, collaboration tools, and corporate domain applications. Responsibilities also include the design, architecture and management of the end user computing platform and applications, developing and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. The Manager will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience. The Manager’s organizational duties will include hiring of personnel, managing resource demand and capacity, staff performance management and talent development.

Set vision, strategy, and product roadmaps for our end-user computing environment, including:

Desktop Experience – Manage the engineering of the desktop hardware and native and virtualized Windows operating systems (on-prem and in cloud). Ensure interoperability across a wide range of firm issue and BYOD devices including use of Citrix ADC/XenApp, MobileIron, Netskope and Okta. Responsible for all packaging, version currency, patching and information security toolset.

Desktop Applications – Continue the firm’s evolution into a modern Microsoft ecosystem leveraging M365/O365 with Teams, Outlook, OneDrive, Sharepoint and the Office productivity suite being delivered from the cloud. Ensure that firm authored applications are consistent packaged and deployed through interoperability test and graduated rollouts.

Collaboration Tools – Engineer, secure and automate the collaboration tools for the enterprise (Teams, Zoom, Webex) as well as maintain business community specific tools. Ensure that all compliance and supervision e-communications obligations are delivered and governed.

Engage with and understand the our end-user community, perform customer segmentation analysis, and develop solutions tailored to the needs and priorities of our various users.

Develop and deliver end-to-end user experiences to improve user satisfaction and productivity

Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function

Develop and manage a catalog of end-user computing platforms and applications, and perform life cycle management for those platforms and applications

Identify technologies which will reduce cost or improve efficiency

Establish metrics to measure efficient use of existing systems and resources

Activity Monitor team performance to ensure service levels and expectations are being met

Provide leadership/support to ensure projects are staffed appropriately and timelines are met

Manage staff of engineers including effective on-call scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to ensure business needs are met.

Monitor ongoing staff performance and identify and communicate opportunities for improvement

Work closely with office services staff to ensure proper escalation of technology issues

Author or assist team in the publishing of written requirements definitions for aspects of assigned projects

Document assigned business process flows and use-case scenarios

Create and maintain a standards catalog which lists all core end user device platform standards and/or services provided by Desktop Engineering * Assigns personnel to various projects, directs their activities, and evaluates their work and ensures timelines and service levels are met

We take care of our people- We invest in our people, their careers, their health, and their well-being. We want you to concentrate on success and leave the rest to us. When you work here, we provide:

Fully-paid health care benefits
Generous parental and family leave policies
Mental and physical wellness programs
Tuition assistance
A 401(k) savings program with an employer match and more

To apply for this job email your details to Graham.Gates@TechExecOnline.com

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