Head of Infrastructure

RK #009

Responsibilities
The Infrastructure team is responsible for maintaining the infrastructure which the firm
relies on for its day-to-day operations as well as for building next generation infrastructure
to support the broad ambitions of the firm. The Head of Infrastructure will be responsible
for the firm’s compute, storage, and network across our two data centres and azure cloud
environments. Additionally, the role will oversee the desktop support, helpdesk operation,
and VIP support of a globally distributed workforce.

As Head of Infrastructure, your responsibilities will include:

 Hands-on technical leadership of the Infrastructure team, including training, people management,
coaching, and driving a high-energy delivery and customer-oriented culture within the team
 All phases of project delivery: conception; initiation; execution; delivery; on-going support
 Technology lifecycle planning and delivery: onboarding; deployment; maintenance; sunsetting
 Vendor management
 Customer relationship management
 Setting technical strategy and direction for RCM’s infrastructure in partnership with peers
What makes a great candidate?

Need to have:

 A minimum of ten years of management experience
 Strong technical knowledge of both desktop and infrastructure engineering along with experience with
support
 Computer science and engineering skills, and the experience required to transform our technology
 Significant experience with user support, including incident management tools and processes
 Experience leading an IT support team in a smaller firm, or managing an IT group in a larger firm (e.g. at a
bank or a large technology company). Experience leading small-to-medium sized teams (e.g. 5-10 people)
 Energy, drive, and strong leadership skills
 A strong academic background, with a minimum 2.i degree from a Russell Group (or international
equivalent) university in a relevant discipline, and excellent A-Levels (or international equivalents)
 Experience with the following:
o Windows stack
o SAN, preferably Nimble
o Networking with Palo Alto
o Cyber Security concepts
o VMWare
o VDI

To apply for this job email your details to Graham.Gates@TechExecOnline.com

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