IT Onsite Support

  • Full-Time
  • Anywhere
  • Posted on May 20, 2020

We are looking for a strong Trading Floor/IT Support Desk Engineer who will provide white glove, trade floor, VIP support to all
employees, primarily based in the US, and to other global regions when applicable. Excellent oral and written communication skills,
as well as strong analytical and good problem solving skills required.

Responsibilities:
 2nd-3rd level OS support for all desktop and mobile users remote, and on site
 Assist and contribute to Change Management process
 Assist with development of team
 Build effective relationships both within the team and across the business scope
 Contribute to weekly management reports
 Document solutions into centralized knowledgebase
 Ensure that all equipment complies with IT security policies
 Ensure that any joiner, leaver or transfer requests follow the global Onboarding/Offboarding process
 Ensure that IT standards and policies are thoroughly maintained, in all aspects, including software deployment of licensed
applications, etc.
 Execute approved IT projects that develop the capacity, performance, availability and security of IT Infrastructure
 Installation and configuration of desktop and mobile equipment
 Maintenance and support of disaster recovery environment and appropriate testing
 Management of DR tests and maintenance of hardware and software at DR sites
 On-call support required on a rotational basis both during the week and on weekends
 Potential travel to other offices in the region to assist with projects may be required
 Primary point of contact for a day to day IT and Infrastructure support
 Prioritization and escalation of Incidents/Requests to ensure items are resolved within SLA
 Proactive maintenance and break fix of the IT estate including, but not limited to Desktop environment
 Provide technical support for desktop, mobile devices, remote end points, printers and 3rd party applications
 Provide timely feedback and expectations to End Users while coordinating resolution
 Key Technologies Supported
o Active Directory and Exchange
o Cisco Phones and Administration
o Citrix Workspace, VDA
o DUO Authentication
o Microsoft Office 2016, 365
o Microsoft Windows 10
o Mobile Device Management (MDM) of iOS and Android devices
o Networking and Server relationships
o Reuters, Bloomberg and other market data applications
o SCCM deployment and packaging

Qualifications:
 Bachelor’s Degree in Information Technology, Computer Science, or equivalent degree
 Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP,
DNS, IIS)
 Basic UNIX knowledge is a Plus
 Excellent all round knowledge of Windows Operating Systems, with recent support experience in Windows 10
 Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing
tickets through an Incident Management tool
 Experience working in the financial sector
 Exposure to Infrastructure technologies – Server, Networks, etc.
 Good understanding of the financial markets a plus
 Knowledge of AV equipment
 Knowledge of ITIL problem, Incident and Change Management
 Minimum 3-5 years of experience in 1st and 2nd level Support, at least 3+ years at level 2
 Must be highly technical with the ability to work independently to find root causes for issues
 Over 4 years of experience in IT Support within the financial services industry
 PowerShell Knowledge is a Plus
 Previous experience working in a managed service environment working to define scope and with strict SLAs

Job Overview