Network Support Engineer

  • Full-Time
  • NYC or CT
  • Posted on March 21, 2023

Firm #072

What you’ll do

We are looking for a well-rounded Network Support Engineer to join our network support team to mitigate operational issues and assist in the execution of new procedures and implementations. Specifically, you will:

§ Serve as the primary escalation point for operational issues.

§ Partner with our engineering team to develop operational handoff to transition new initiatives into full operational support.

§ Work closely with vendors to ensure timely problem resolution.

§ Respond to emergency work requests, troubleshoot network failures and errors.

§ Diagnose, isolate, and resolve routine to moderately/highly complex network-related problems ensuring timely results and minimal disruption of operations.

§ Assist with developing, monitoring, and implementing network security procedures for safeguarding all networking system.s

§ Update documentation to ensure accuracy.

§ Interact with other Technology teams regarding new application deployments and service installations.

§ Assist/support other network related tasks/requirements as directed.

§ Maintain network monitoring tools to ensure reliability.

§ Participate in on-call rotation.

What’s required

§ Associate degree (or completion of equivalent amount of college coursework) in a relevant field

§ 5+ years of related experience in network operations/engineering

§ Strong knowledge of Cisco, Palo Alto, F5, and Cloud technologies

§ Powershell/Python Scripting – STRONG Preferred.

§ Troubleshooting skills and the ability to diagnose/resolve network system problems

§ Ability to interpret and apply complex technical manuals and reference materials

§ Project management experience

§ Excellent interpersonal, written, and verbal communication skills

§ Commitment to the highest ethical standards

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