Production Support Analyst

Hedge Fund #061

Key responsibilities:

· Providing 2nd line support to a range of internally and externally created trading applications

· Good knowledge of Financial Markets (One or more of Fixed Income, Foreign Exchange,

Derivatives, Futures)

· Monitoring of the Front and Middle office systems and components – Including the setting up,

configuration and Maintenance of our monitoring systems

· Managing the production support incident queue

· Supporting the first line EOperations team

· Liaising with internal, external customers, senior stakeholders and 3rd party vendors

· Performing deep dive root cause analysis on issues escalated from L1 to the team and raising

JIRA tickets to development where a bug is identified.

· Overseeing new projects coming into the team, ensuring that all documentation is in place and

that all support members are prepared.

· Identifying process improvement opportunities and automating manual tasks.

· Documenting issues and new processes

Skills / experience required:

· Extremely good communication skills, both verbal and written

· Previous experience supporting electronic and voice trading systems – particularly low latency,

High Frequency platforms in the FX or Rates arenas.

· Highly motivated individual who is adaptable to change

· SQL/Oracle/Sybase experience (Doesn’t’ have to be all three)

· Strong UNIX/Linux experience

· Knowledge of common scripting languages and ability to automate common processes, and

interact with existing frameworks

· Strong FIX experience – other messaging protocols useful

· Understanding of STP trade flows

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