Senior End User Support – Miami

We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in Miami. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast paced environment, strong adherence to established workflows or be able to identify improvements. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.

Responsibilities:

• • • • • Provide desktop and mobile device support firm wide.
        • Participate in scheduled on-call rotations, including nights and weekends.
        • Install and configure computer systems and applications within the firm.
        • Analyze, troubleshoot and resolve hardware and software problems.
        • Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.
        • VIP support for Investment professionals.
        • Create technical documentation.
        • Professional written and interpersonal skills are essential when communicating with employees and vendors.
        • Support the asset management of hardware and software.
        • Support office moves, events, as and when required.
        • Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.
        • Comply and contribute to company standards, processes, and procedures.
        • Support and maintain the automation of the starters and leavers process.
        • Drive innovation and continuous improvement within the team and business processes.

Qualifications:

• • • • • Windows Server support and administration
        • Azure Active Directory support and administration
        • Exchange Online support and administration
        • VMware or comparable experience
        • Mobile device platforms expertise (iOS, Android)
        • SCCM Imaging experience
        • Experience in first line networking.
        • Experience with Market Data applications
        • Service Now & Confluence experience
        • Microsoft Office 365 suite
        • Hardware knowledge (Lenovo, HP and Dell)