Senior End User Support – NY

We are currently looking to hire a talented and experienced Senior Support Engineer to join their End User Services team in New York. The individual should have the ability to work in a team environment consisting of remote locations, adaptable in a fast paced environment, strong adherence to established workflows or be able to identify improvements. Preferably from a financial background but more importantly a team player with a collaborative spirit. This role will primarily serve to end the working day.

Responsibilities:

·       Provide desktop and mobile device support firm wide.

·       Participate in scheduled on-call rotations, including nights and weekends.

·       Install and configure computer systems and applications within the firm.

·       Analyze, troubleshoot and resolve hardware and software problems.

·       Own requests through to resolution, ensuring the requester is kept informed of the progress throughout.

·       VIP support for Investment professionals.

·       Create technical documentation.

·       Professional written and interpersonal skills are essential when communicating with employees and vendors.

·       Support the asset management of hardware and software.

·       Support office moves, events, as and when required.

·       Promote and train staff members to use of appropriate techniques, methodologies and tools to ensure they are familiar with applications, systems and equipment.

·       Comply and contribute to company standards, processes, and procedures.

·       Support and maintain the automation of the starters and leavers process.

·       Drive innovation and continuous improvement within the team and business processes.

Qualifications:

·       Windows Server support and administration

·       Azure Active Directory support and administration

·       Exchange Online support and administration

·       VMware or comparable experience

·       Mobile device platforms expertise (iOS, Android)

·       SCCM Imaging experience

·       Experience in first line networking.

·       Experience with Market Data applications

·       Service Now & Confluence experience

·       Microsoft Office 365 suite

·       Hardware knowledge (Lenovo, HP and Dell)