Senior UCC Engineer

Hedge Fund #002

Principal Responsibilities

• Provides 24/7/365 operations support for business critical systems as part of the global
IT team.
• Assumes subject matter expert (SME) responsibility for applications and infrastructure.
• Continually evaluates infrastructure effectiveness, develops technical direction, and
upgrade initiatives.
• Develops tactical (short-term) and strategic (long-term) technical solutions that will
address business and IT requirements.
• Reviews and documents existing infrastructure and operating procedures, including
developing engineering diagrams, operations manuals, and run books.
• Develops, documents and implements engineering processes to test and implement
updates, and patches. Reviews internal security vulnerability reports for action.
• Analyzes system health, capacity and performance. Recommends platform
improvements where applicable, identifies and raises risks, and provides metrics and
• Contributes to the design, development, and execution of system lifecycle from
inception through deprecation.
• Operates with moderate supervision in routine matters, develops and monitors work
plan/task lists for medium scale assignments that would be part of a larger project
plan, and exercises independent judgment in problem resolution.

Qualifications/Skills Required

• Minimum five years operations and engineering experience with Cisco voice and video
infrastructure and endpoints
• Experience with Cisco UCM, Cisco Expressways, SIP trunking, dial plans, least cost routing,
SBCs, carrier interfaces, QoS, Cisco Meeting Server
• Experience with Cisco UCCX, SIP Turret and trader voice technologies (IPC preferred) and
NICE voice recording
• Experience with Cisco video endpoints – Webex Room Kit, DX80, Webex Desk
• Experience with room conferencing systems, to include control systems
(Crestron/Lightware), DSPs and DANTE audio microphones, and AV screens
• Experience with WebEx and Zoom from an end user feature and administrative
• Experience supporting and managing a multisite multinational voice and video network.
• Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage
(SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring
(SCOM, SolarWinds)
• Experience with developing and successfully implementing architected designs and
engineering processes that meet the business requirements and leverage industry best
• Strong leadership and interpersonal skills
• Strong customer focus
• BS in Computer Science or related field, or equivalent experience

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