Site Reliability Engineer

Day-to-day responsibilities (estimated time allocation):

· 80% – Hands-on SRE automation

· 10% – Coordinating with internal technology teams and third-party providers

· 10% – Process improvement, knowledge management, mentorship, and administrative activities

This position will report directly to the VP, Head of Application Development.

Responsibilities

· Drive the operational stability of custom applications and SaaS solutions by developing automations in accordance with SRE principles.

· Identify, develop, and standardize the use of tooling to optimize and pro-actively detect anomalies before they impact service.

· Identify problems, develop procedures, document action plans, and participate in mitigation activities.

· Automate repetitive and manual tasks in day-to-day work to improve maturity and efficiency of operations to reduce interruption to app-dev/infrastructure teams.

· Perform day-to-day application administrative activities.

· Perform day-to-day maintenance activities as they relate to cloud operations, problem management and change management.

· Enable tracking of operational metrics to benchmark and monitor performance against KPI’s and SLA’s.

· Support delivery and service teams to ensure a seamless end-user service experience.

· Work with and support the automation of ticketing processes and develop dashboards to improve incident visibility.

· Work with IT management, peer technologists and business stakeholders to define SLA’s that are appropriate for each application.

· Manage application environments and coordinate development team release activities per the firms’ SDLC process.

· Support internal development teams by enabling/contributing-to CI/CD efforts.

· Represent the application development team in change management meetings to ensure relevant activities and needs are effectively communicated to the broader IT team.

· Actively participate in Agile ceremonies to drive a positive and effective delivery-oriented team culture.

· Work to maximize system up-time by validating application integrity pre/post-maintenance activities.

· Lead application testing and validation efforts required to support BCP/DR testing.

· Continuously improve personal business and technical knowledge by being proactive in seeking and leveraging training opportunities.

Qualifications

· Bachelor’s Degree required

· 6+ years of experience working in technology, with 4+ years in the Finance Services industry (Private Equity strongly preferred).

· 4+ years of experience in engineering roles responsible for automation, reliability engineering or dev/sec/ops.

· 4+ years of experience performing hands-on application administration (e.g. proprietary applications, SaaS applications, cloud application infrastructure etc.).

· Working knowledge of scripting languages (PowerShell strongly preferred).

· Working knowledge of Active directory and common tools for Identity and Access Management (IAM).

· Familiarity with public clouds (Azure preferred).

· Knowledge of and ability to work with infrastructure as code solutions (Terraform strongly preferred).

· Basic knowledge of a programming language preferred (e.g. Python and JavaScript strongly preferred)

· Working knowledge of SQL

· Working knowledge of common development processes (Agile, SDLC and DevOps).

· Familiarity with development tools and CI/CD platforms (Azure DevOps, git strongly preferred)

· Experience automating service delivery and ticket management processes (Jira and ServiceNow knowledge preferred)

· Familiarity with the following vendors/platforms preferred: Salesforce, Workday (finance, integration, HCM), Investran, Enfusion, treasury management solutions.

· Ability to work in a fast-paced environment and retain professionalism and accuracy.

· Strong attention to detail with the ability to be proactive, solve problems, think ahead, and multi-task effectively.

· A strong work ethic and ‘can do’ attitude: motivated, flexible nature, team-player spirit and composed under pressure.

· Ability to work effectively with software vendors and service providers to drive results.

· Strong comfort and experience liaising with internal and external contacts.

· Excellent written & oral communication.