Technical Support Specialist

Fintech Company #033

Responsibilities include:

β€’ Providing 1st & 2nd line helpdesk support to users, assisting them with hardware and software problems via phone, Slack and email.

β€’ Assisting with new PC, MacBook Pro and Laptop deployment.

β€’ Managing upgrades and rollouts to software.

β€’ Assisting with the purchase of client equipment.

β€’ Microsoft O365 tenant management.

Duties and Responsibilities – Desktop support

β€’ Provide 1st & 2nd line technical support; answering support queries via phone, emails, chat and Jira Service Management ticketing system.

β€’ Support users remotely and in the office.

β€’ Maintain a high degree of customer service for all support queries and adhere to all service management principles.

β€’ Take ownership and be pro-active when dealing with user issues.

β€’ Log all calls in the call logging system.

β€’ Support users in the use of computer equipment by providing necessary training and advice.

β€’ Escalate more complex calls to the relevant infrastructure department

β€’ Notify relevant staff to arrange for external technical support where

problems cannot be resolved in house.

Duties and Responsibilities – Other support

β€’ Perform moves, adds changes of users.

β€’ Update client configuration files.

β€’ Build PCs.

β€’ Carry out in-house system testing.

β€’ Be responsible for in-house system back-ups.

Skills / Attributes Required

β€’ Previous Desktop Support experience.

β€’ Excellent soft skills.

β€’ Strong working knowledge of Microsoft based operating systems and products.

β€’ Strong working knowledge of MacOS based systems.

β€’ Experience with Office 365 Administration.

β€’ Experience with Jamf administration.

β€’ Experience with Exchange Server Administration (2016/2019).

β€’ Some TCP/IP experience.

β€’ Basic understanding of PC hardware set-up and configuration.

β€’ Hands on’ approach and a willingness to learn.

β€’ Flexible, pro-active approach.

To apply for this job email your details to Graham.Gates@TechExecOnline.com

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