Family Office #002
· Firm: Hedge Fund – (Family Office Support)
· Location: West Palm Beach Florida
· In office: 5 days a week in the office
· Comp: Bonus will be 15 % Base:165-175base
About Role:
We are seeking a highly skilled and customer-focused individual to join our team as a technical hospitality specialist. In this position, your primary responsibility will be to travel to various locations and deliver top-notch technical support and hospitality services to our clients. Your goal will be to ensure a seamless experience for our clients in their interaction with technology or our services. The ideal candidate will exhibit excellent communication skills, possess a profound understanding of technology, and demonstrate a genuine passion for delivering exceptional service.
Responsibilities:
• Provide high-end technical user support in a family office setting.
• Provide quality customer service when interacting with all family members and hospitality staff.
• Setup and support of all computing devices (MacBook, iPad, iPhone) on a daily basis.
• Provide on-site technical support, troubleshooting, and issue resolution for clients’ hardware and software systems.
• Conduct thorough needs assessments to understand clients’ technical requirements and preferences.
• Collaborate with clients to develop tailored technical solutions that align with their unique preferences and requirements.
• Ensure prompt response to technical inquiries and concerns, demonstrating a proactive approach to problem-solving.
• Setup weekly meetings via Zoom Video Conference, and Screen Content Sharing.
• Conduct regular quality checks on installed Audio-Visual systems to ensure optimal functionality and performance.
• Proactively identify areas for improvement and recommend enhancements to meet evolving client needs.
• Act as technical lead and escalation point for more complex issues that require higher technical knowledge and/or the input from infrastructure teams for resolution.
• Continuously set a high standard as an example for colleagues to work by
• Create user-friendly guides and documentation to assist clients in navigating and troubleshooting common technical issues.
• Assist team Manager with larger tasks and projects on an ad-hoc basis.
• Provide technical support during unique vacations, ensuring seamless execution and troubleshooting any technical issues that may arise.
• FL based role with frequent travel, domestically and internationally.
Requirements
• Bachelor’s Degree in a related field (e.g. Information Technology, Hospitality Management) or equivalent work experience.
• Proven experience in technical support or a similar role, preferably in a hospitality or clientfacing environment.
• Minimum of one industry standard certification preferred:
• CompTIA A+, Network+, Security+, Linux Essentials, Microsoft MTA, MCP, MCSA, etc…
• Strong computer skills necessary in hardware, software and networking systems.
• Exceptional customer service and interpersonal skills with ability to handle challenging situations.
• Excellent time management and organizational skills.
• Ability to multitask, prioritize, and work with minimal supervision.
• Strong Troubleshooting capabilities evidenced by organized, analytical thinking.
• Keen attention to detail, with a commitment to follow through and follow-up, delivering highquality service.
Key Requirements:
• Willingness to travel extensively to various client locations for on-site support, and event assistance.
• Flexibility to accommodate short notice travel requirements.
• Potential for short-duration stays at other properties.
• Candidate should be available on a on-call basis, inclusive of weekends and holidays.
Benefits:
• Competitive salary
• Generous Medical Coverage
• Employee eligible 401k
• Bonus Eligible