Quant Firm #015
Responsibilities
As a Support Engineer, you’ll be one of the first points of contact for any IT-related requests or issues that our employees may experience.
You’ll be involved in one of the highest-paced, unique support structures anywhere; inquiries for support don’t go unanswered for longer than 10 minutes.
You’ll administer and support Windows configurations and records of everything end-users face as well as own the data reporting and cleanup. Windows endpoints include desktops or laptops, mobile devices, printers, and any peripherals in a hybrid working environment.
In addition to solving day-to-day issues, you’ll be responsible for understanding why they occur and providing long-term solutions to prevent them from happening again.
You will serve as a technical lead on projects involving our support teams. When needed, you’ll be the hands, eyes, and ears of other teams to provide hands-on assistance for systems and applications and have clear cross-team communication.
You’ll be suggesting recommendations based on requests from various departments and locations, run the required research, and test various potential solutions on a global scale.
Profile
Deep knowledge and experience with Windows, macOS and other operating systems.
Prior experience in a Support Engineering role and the ability to manage your daily functions while assisting on projects and handling recurring tasks independently.
Expertise not only troubleshooting issues and finding their root causes, but also clearly documenting steps taken to troubleshoot and ensuring they don’t reoccur.
A deep understanding of the usual OSs and endpoints – how to provision, deploy, and maintain them; what protects them; and the software that runs on them.
Occasional nights and weekends as required, up to 15% of the time.
Advanced familiarity with endpoint management tools and/or modern MDM / UEM style tools.
Experience scripting with at least 1 language such as batch, Powershell or Python with demonstrable results. You can speak to how they can be used to deploy packages and automate tasks.
Experience with various endpoint management solutions such as MECM (or SCCM), InTune, AirWatch and ADUC.
Experience understanding and troubleshooting Group Policy and user group membership related issues.
Experience with enterprise backup solutions.
Experience with troubleshooting and using Windows deployment tools such as MDT and WDS.
You know `git,` what it does and how ci/cd pipelines function enough to troubleshoot.
You have experience with supporting Windows virtual environments.
Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems is crucial.
Possess a “no task too small” attitude. You are the type of person who will code a solution one day and swap a keyboard the next, or travel between sites to do whatever is necessary to get the job done.
An understanding of networking and server systems, along with expert troubleshooting techniques when connecting to them.
The ability to speak in technical and non-technical jargon, and translate both into comprehendible documentation and requirements company-wide.
The ability to empathize with the end user and craft solutions to help them swiftly while under stress.
The ability to make decisions on day-to-day support questions without needing to check with the leadership team for guidance
